Service profile
OTRS
Manages IT service tickets, customer inquiries, incident tracking, and service request workflows with ITSM/ITIL processes, knowledge base, and multi-channel support.
About
What OTRS is
Manages IT service tickets, customer inquiries, incident tracking, and service request workflows with ITSM/ITIL processes, knowledge base, and multi-channel support.
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EnterpriseOpen SourceSoftware
At a glance
| Fact | Value |
|---|---|
| Official site | https://otrs.com |
| Status coverage | Public status page |
| Founded | 2001 |
| Headquarters | Oberursel, Hesse, Germany |
| Categories | Enterprise, Open Source, Software |
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