Smooch (Sunshine Conversations)
Smooch was a unified customer messaging platform that provided APIs for integrating SMS, web chat, Facebook Messenger, WhatsApp, LINE, and other messaging channels into a single conversation layer. It enabled businesses and chatbot builders to build omnichannel messaging experiences. Smooch was acquired by Zendesk in 2019 and rebranded as Zendesk Sunshine Conversations.
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What Smooch (Sunshine Conversations) is
Smooch was a unified customer messaging platform that provided APIs for integrating SMS, web chat, Facebook Messenger, WhatsApp, LINE, and other messaging channels into a single conversation layer. It enabled businesses and chatbot builders to build omnichannel messaging experiences. Smooch was acquired by Zendesk in 2019 and rebranded as Zendesk Sunshine Conversations.
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