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Smooch was a unified customer messaging platform that provided APIs for integrating SMS, web chat, Facebook Messenger, WhatsApp, LINE, and other messaging channels into a single conversation layer. It enabled businesses and chatbot builders to build omnichannel messaging experiences. Smooch was acquired by Zendesk in 2019 and rebranded as Zendesk Sunshine Conversations.
Zendesk's AI-powered customer service features including intelligent triage, suggested responses, and automated workflows.
Zendesk's flagship customer service software providing ticketing, knowledge base, and customer analytics.
Zopim was a live chat software platform enabling businesses to provide real-time customer support through website chat widgets, with features including chat routing, triggers, offline messaging, and analytics. Zendesk acquired Zopim in 2014 and rebranded it as Zendesk Chat, which has since evolved into Zendesk Messaging.